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John R OmhFirst, the web platform is clunky and hard to use. The competitors have very streamlined, free flowing systems.
The customer service is horrible. My issues were never resolved, and I was always told someone would contact me to assist, but no call ever came. I upgraded my account for ad injection, but no upgrade was ever present on my dashboard. When contacting support, some persons said they don't offer ad injection, others said it's only done on their end and I can't control it, while others said I'd receive a call and someone will walk me through the set-up (the call never came). After being fed up and asking to cancel my service (because I can't do it on my dashboard) and demanding a refund for the past month, I was told someone would call about that. The call never came. I sent an email and guess what, still my request goes unanswered. They're good at selling you a dream, but afterward zero performance. They are the bottom of the OTT distributors. Loss: $2100 ey are. |